Refund Policy
Last updated: October 17, 2026
This policy explains how canceling and refunds work for the Homilia subscription. Homilia is sold by Alexandre Teixeira Vieira, Edmonton, Alberta, Canada, trading as Homilia. Orders are processed by Paddle, the merchant of record, which handles payment, tax, and invoices.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
1. 30-day money-back guarantee
The first payment of a subscription is covered by a 30-day money-back guarantee. If Homilia is not right for you, you can request a full refund of that first payment within 30 days of the payment date. You do not need to give a reason.
For this guarantee, please write to me first, as described below. Do not use Paddle’s own refund page for it: Paddle reviews requests made there under its own rules and may decline them, even within the 30 days.
After those 30 days, payments are not refundable except where the law requires otherwise.
Renewals. The 30-day guarantee covers only the first payment of a subscription. Later payments, including the renewal of a yearly plan, are covered by the refund terms in Paddle’s Buyer Terms.
2. Canceling
You can cancel at any time through “Manage subscription” in Account settings. After you cancel, no further charges are made. Your access and Homilion continue until the end of the period you have already paid for.
Canceling stops future charges but does not by itself refund a payment. If you are within the 30 days of your first payment and also want your money back, request a refund as described below.
3. How to request a refund
- Step 1: Email support@homiliadesk.com and ask for a refund of your first payment. Include the email address you used at checkout.
- Step 2: I answer within 3 business days.
- Step 3: I issue the refund through our payment provider, Paddle, back to your original payment method. Paddle confirms by email once it has been processed.
4. How refunds are paid
Refunds are issued through Paddle and go back to the original payment method. Card refunds usually take about 3 to 5 business days to appear, depending on your bank or card issuer.
When a full refund is issued, the subscription is canceled and access through it ends. Your work stays in your account to read, export, and delete.
5. Your rights
Nothing in this policy limits refund or cancellation rights that the law where you live gives you. Your purchase is also governed by Paddle’s Buyer Terms and by the Homilia Terms of Use.
6. Contact
Questions about refunds or canceling: support@homiliadesk.com.